Customer Relationship Management (CRM) is not only about Technology.

CRM is a customer centric model that integrates Technology, Data, Process and People to organize, automate and synchronize sales, marketing and customer services across all customer contact points and channels.

The full scope of CRM training and mentoring modules provided by CRM Academy are designed for senior management and business users. They cover the following four key areas:

1. TECHNOLOGY MANAGEMENT: CRM Discovery, Product Selection and Implementation Training.

2. PEOPLE MANAGEMENT: CRM Change Management and People Soft Skill Development Training.

3. PROCESS MANAGEMENT: CRM Operating Model Training and CRM Functional and Business Application Training.

4. DATA MANAGEMENT: CRM Data Management and Analysis Training

CRM TRAINER/MENTOR/CONSULTANT – KAMARUDDIN IBRAHIM

Kamaruddin is a professional CRM and Digital Business Architect, Subject Matter Expert, Trainer, Mentor and Consultant with over 21 years of working experience in financial industry, serving global and regional banks. He served in the frontlines during the first 5 years of his banking career, responsible for customer service operations, sales and relationship management, branch management, trade services and credit services.

He then moved to Head Office functions to specialize in Customer Relationship Management (CRM) and Digital implementation for retail and corporate banking business. He led and managed many successful implementations of medium to large scale CRM and Digital initiatives across key business functions and customer contact points.

Kamaruddin had also travelled to many parts of the world, including UK, Canada, China, Hong Kong, Japan, UAE, Thailand and Indonesia to lead and facilitate CRM workshops, present CRM papers and provide CRM coaching and consulting services for CRM implementation.

FOR MORE INFORMATION ABOUT CRM TRAINING AND MENTORING SERVICES, PLEASE CONTACT KAMARUDDIN AT: TEL/WHATSAPP: +60 182254067 or EMAIL: kamaruddin@ecrmacademy.com